Terms of Service

HOME SAFE GV PTY LTD
ABN: 99 168 186 623
Last updated: 5 June 2025

HOME SAFE GV PTY LTD provides home safety and compliance services, including smoke alarm servicing, gas safety checks, electrical safety checks, and related compliance services for residential properties. As part of our services, we may send SMS messages to communicate appointment confirmations, service updates, reminders, and, where consent is provided, promotional messages related to our services.

1. Introduction

Thank you for choosing HOME SAFE GV PTY LTD to provide safety and compliance services for your property or properties.

These Terms of Service govern the provision of safety and compliance services, including smoke alarm, gas, electrical, and related compliance services (Services).

By engaging HOME SAFE GV PTY LTD, instructing the company to perform Services, or allowing Services to be carried out at your property, you agree to be bound by these Terms.

These Terms apply to property owners and agents acting on behalf of property owners.

2. Definitions

In these Terms:

  • Agent means your appointed property manager.
  • Enrolled Property means a property enrolled to receive Services from HOME SAFE GV PTY LTD.
  • Excluded Property means a property that is not eligible for Services due to access, compliance, non-payment, termination, or other reasons outlined in these Terms.
  • Fees means the charges applicable to the Services.
  • Services means the safety and compliance services provided by HOME SAFE GV PTY LTD.
  • You means the property owner or an agent acting on behalf of the owner.

3. Services

Subject to these Terms, HOME SAFE GV PTY LTD will provide the agreed Services to Enrolled Properties for the duration of the service term.

Not all Services are available in all locations. Services are provided in accordance with applicable Australian laws and regulations.

4. Fees and Payment

  • Fees are communicated at the time of enrolment or booking.
  • You authorise your Agent to pay Fees on your behalf where applicable.
  • Invoices must be paid within 30 days unless otherwise agreed in writing.
  • HOME SAFE GV PTY LTD may adjust Fees with prior notice.

5. Suspension and Termination

5.1 Termination by You

You may terminate Services at any time by providing at least 7 days’ written notice.

5.2 Suspension or Termination by HOME SAFE GV PTY LTD

The company may suspend or terminate Services if:

  • Fees remain unpaid
  • These Terms are breached
  • Access to the property is not provided
  • Safety risks prevent service delivery
  • Required compliance actions are not undertaken

Following termination, the property becomes an Excluded Property and HOME SAFE GV PTY LTD accepts no responsibility for ongoing compliance obligations.

6. Cancellations

Cancellations must be provided in writing to office@homesafegv.com.au.

Where Services have already been completed, applicable Fees remain payable.

7. Liability and Consumer Guarantees

HOME SAFE GV PTY LTD provides Services with due care and skill in accordance with Australian Consumer Law.

To the extent permitted by law:

  • The company is not liable for indirect or consequential loss
  • Liability is limited to Services you have validly enrolled in
  • The company is not responsible for issues outside the scope of the Services

Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.

8. Disclaimers

  • Services are point-in-time inspections and assessments only.
  • Reports reflect conditions at the time of inspection.
  • The company does not guarantee future compliance or prevent future failures.
  • Services do not include invasive inspections or dismantling of property elements.
  • The company is not responsible for advice or work performed by third parties.

9. Access and Safety

You are responsible for ensuring:

  • Safe and reasonable access to the property
  • Disclosure of hazards, pets, or risks
  • Accurate information provided prior to service

Failure to do so may result in suspension, exclusion, or additional charges.

10. Additional Services and Quotations

Additional works outside standard Services may be offered by quotation.

Where accepted, quoted works form part of these Terms.

11. Privacy

The company collects and handles personal information in accordance with its Privacy Policy.

By agreeing to these Terms, you also consent to the Privacy Policy.

12. SMS Messaging Terms

By opting in to receive text messages from HOME SAFE GV PTY LTD, you agree to receive SMS messages related to the company’s services. These messages may include appointment confirmations, service reminders, operational notifications, and, where you have provided separate consent, promotional messages such as service updates or special offers.

Opt-Out

You can cancel the SMS service at any time by texting STOP to 03 5897 7188.

After you send the SMS message STOP, the company will send you a confirmation message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages.

If you want to join again, simply sign up as you did the first time, and the company will resume sending SMS messages to you.

Help

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or contact the company directly on 03 5897 7188 or at office@homesafegv.com.au.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Message Rates and Frequency

Message and data rates may apply for any messages sent to you and to the company from you.

Message frequency may vary depending on your services and preferences.

If you have any questions about your text or data plan, please contact your wireless provider.

Privacy

For information on how the company collects, uses, and protects your personal information, please review its Privacy Policy.

13. Changes to These Terms

HOME SAFE GV PTY LTD may update these Terms from time to time.

The current version will be published on the company’s website. Continued use of Services constitutes acceptance of updated Terms.

14. Governing Law

These Terms are governed by the laws of the Australian state or territory in which the property is located.

15. Contact Us

For questions about these Terms or Services, contact:

HOME SAFE GV PTY LTD
4B/7910 Goulburn Valley Hwy, Kialla VIC 3631
Phone: 03 5897 7188
Email: office@homesafegv.com.au
Website: homesafegv.com.au

16. Legal Advice

Any information provided by HOME SAFE GV PTY LTD does not constitute legal advice. You should obtain independent legal advice regarding your obligations.